RETURNS
* If Buyer is dissatisfied with the product for any reason, they are to notify an EuroStock USA account Manager to arrange for the materials to be returned
* Products must be returned in the same unit of measure as purchased (E.G., pallet, box, or each). Field tile must be returned in original packaging and in full-box quantities only, unless purchased as a sample as indicated on the sales receipt
* Liquid and powder products must remain unopened and in good sellable condition to be eligible for return
* Installation of product constitutes acceptance of material. Once installed, Buyer accepts the product without recourse, and no returns will be offered
* Returns are not permitted for Special Order material or discontinued material
* Delivery, freight, and shipping & handling fees are nonrefundable
HOW TO RETURN
* Please contact an EuroStock USA representative at 407 346 6299 or sending an email to orders@eurostockusa.com and provide details of the products to be returned
* EuroStock USA will issue a refund approval only if the conditions listed above under "RETURNS" are met
* A return / RMA # with return & shipping instructions will be provided to the buyer
REFUNDS
* After products have been returned and verified, a refund will be issue to the bill-to-party name on the original invoice
* There will be a 25% restocking fee on all authorized returns and cancellations within 30 days from the date of delivery (full cartons only)
* Customer is responsible for return shipping charges
Please reach us at 407-346-6299 or orders@eurostockusa.com if you cannot find an answer to your question
EuroStock USA is a laminate, mosaics and setting materials distributor located in Orlando, FL that provides a wide range of products to flooring & Tile retailers all across the United States
EuroStock USA distributes a variety of products including laminates, mosaics and installation products
EuroStock USA serves the entire United States with a focus on the South East estates: Florida, Georgia, South Carolina, North Carolina, Arkansas and Mississippi
To place an order, email Order Form or Purchase Order to orders@eurostockusa.com. After we receive your order, it will be processed and we email back an order confirmation with payment instructions. After payment and once the order is ready, you will receive a shipping / pick up notification with details. Shipments must be picked up during weekday hours. All materials should be examined on delivery or pickup to ensure accuracy
Cabinets, and other kitchen and bath products, may be shipped directly to the job site in as little as 4-5 weeks. Flooring may be shipped to our warehouse for pickup within 3-5 days. For all products, the actual shipping timeline may vary based on availability and item(s) selected. Shipments must be picked up during weekday hours. All materials should be examined on delivery or pickup to ensure accuracy
Orders can be canceled prior to shipping. If you decide to cancel an order, please call our customer care specialists immediately at 407-346-6299 or send us an email to orders@eurostockusa.com. Once an order has been loaded and is in route to the shipping address, EuroStock USA will charge all applicable shipping fees as part of the return. The customer is solely responsible for all outgoing and return shipping costs